1Point1 ropes in Intellicus Flow for workforce management solution


Intellicus, India’s leading homegrown data analytics and BI company, today announced the acquisition of a new client, 1Point1 Solutions. A publicly listed business process management company, 1Point1 Solutions Ltd offers technology, finance and analytical solutions to simplify and help businesses build better capabilities for achieving seamless growth. After careful consideration, 1Point1 Solutions affirmed its selection of Intellicus Technologies’ Flow as its WorkForce Management (WFM) solution in order to provide our clientele with intelligent solutions that maximises efficiency, team work and productivity to create better outcomes for all.

Intellicus Flow’s seamless WFM lifecycle management maximizes efficiency in business and resource management for BPOs. Flow delivers robust WFM solutions across 9 yards of WFM planning and extensively helps its customers to enhance cost efficiencies, eliminate leakages and optimize workforce management. Armed with Flow, BPMs can elevate customer experiences by matching the right agent for every customer interaction while simultaneously maximizing profitability. Flow’s AutoML capabilities and contemporary machine learning models enable WFM users to exploit Machine Learning to its best potential for forecasting and capacity planning. Using what-if analysis, Flow helps WFM teams in scenario-based shift planning for balancing SLAs and optimal staffing.  Flow also automates intelligent rostering with support for dynamic business rules.