Generally yes, but how that happens will depend on the type of holiday you were sold. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. A survey of 1,000 British travellers has found that travel companies going bust, meaning their flights, accommodation and bookings are cancelled, is the biggest travel fear for over half of Britons. Sorry don't know how to post link but someone else will I'm sure. Stuck in another hotel for 2 days. Should I book a holiday to Spain, Greece, Portugal, Turkey or Cyprus? Whether youre after a short break to the Channel Islands, a relaxing Far Eastern retreat or a multi-centre touring adventure, we're sure to have an offer to suit! Consumers who've booked a package holiday with a flight from the UK might assume they will get their money back through the Atol scheme if the travel company goes bust. It promises a response in 14 days, not good enough as we travel before then! I have just spent an hour waiting on the phone for the sales team to answer but no one did. What happens if I miss my flight because of security queues? Verification can help ensure real people write reviews about real companies. This week the government is set to unveil its green list of countries that travellers can visit without quarantine restrictions. Its parent company, Specialist Leisure Group . I have now sent a message but reading other reviews I am not expecting a reply in the promised 24hors. This means they pay Atol - the Air Travel Trust fund - 2.50 for every package holiday they sell. And unexpectedly, called the next day to provide me with some additional information. Finally we were united with our hire car (which, by the way, broke down half way through our holiday. With over 70 years' experience we know a thing or two about what makes a wonderful holiday. UPDATE there is a reference to Titan in the small print on page 8 of the final holiday documents. Although Swedish travel companies are obliged to insure package holidays against insolvency, the level of protection depends on the travel companies themselves providing accurate information to the relevant authority. The lack of communication from this company was appalling. It's part of the same company, eDreams ODIGEO, as the British-based Opodo. Please could you send your booking details through to [email protected] and our team will look into the issues and contact you to assist. Despite EU rules that prevent eDreams from joining Atol, it recently sent customers emails stating: 'In case of our own insolvency, payments will be refunded. Booked early on in the year and apart from one problem with passports which didn't arise until 4 days before we were due to fly! Please could you send your contact details in to [email protected] and our agents will contact you directly. Won't be booking with Saga again. " They are now operating under Premier . It would depend on the national recommendations in each country.'. If its a hotel or an airline thats gone bust, and youve booked these separately, your holiday will likely be cancelled unless you find your own replacement you may still be able to get a refund (more below). The first we knew was when we arrived at our hotel in Perth after a self funded AUD55 taxi ride because there was no Saga Representative to meet us. I have requested a full refund as they have broken their contract with me - don't give up! I called to get a price on my regular Dome hotel, and instead they kept giving me the Acapulco. Thanks. I found this out by looking on this forum and contacted CP. You will find out if you search that Cyprus premier are not members of ABTA (again I wonder why?). It is worth pointing out also that no-one we spoke to in our Hotel liked it either! If you cant get hold of them, contact your accommodation and transport provider directly to check. There are rumours circulating the travel industry that Chilimix holidays are soon to go into liquidation. If youre already on holiday when the company goes bust, if your holiday was booked with an ATOL member, the CAA will repatriate you. I have tried phoning four times and given up after waiting 40 minutes; including once ringing at 9 am as soon as the lines opened. SIMPLES! Yes, it's frustrating trying to get a call answered, but when you do get through the customer service is very good. Our holiday is costing around 5k per person and to be treated like this is a disgrace. This tracks your activity using third party cookies. Holidays, National Holidays and Omega Breaks are trading . Shearings was founded in 1919 and until this spring was Europe's largest coach tour operator, running coach and river tours across the UK and mainland Europe. Coronavirus outbreak: Advice for travellers. How could rail strikes impact your holiday plans? on 22/10/2009. Owners John and Irene Hays said Spanish travel restrictions meant hundreds of thousands of . Hi Susan,We're sorry to hear this. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-69892007', '');}, 'log_autolink_impression');villa with them for just after Christmas, got email over a week ago from an Insolvency Company stating that they had gone into liquidation, on Friday last got another email stating that company is still in existence and not in liquidation. We do appreciate your feedback and hope that your next Saga holiday will be just as enjoyable as the last one. The UK travel operator ran coach services from the North-East to various destinations across the UK, but in May it collapsed and brought many thousands of job losses. Back on land, Specialist Leisure Group (SLG) has also gone under, taking with it the Shearings coach holiday brand and thousands of jobs. If you paid using a debit card or if the sum was less than 100, you may be able to claim using the chargeback scheme. The company's parent company Specialist Leisure Group went . Please could you send your contact details to [email protected] and we will arrange for someone to contact you directly to discuss your booking. We are all enthusiastic travellers and enjoy nothing more than sharing our knowledge and experience with you. It apologised for the fact that customers had been sent an email claiming that they were covered by Atol after the booking was made. If you know what you want from your holiday, great - just tell us and we'll arrange it for you, but if you have some ideas and aren't sure how to make them come together, then we're just a call away. We were due to fly on a Sunday at a specific time that we had requested (and paid more for) and we were offered flights on the Wednesday or Thursday, we refused due to work commitments, and were told that there were no flights on the Sunday. But ABTA protection won't apply to bookings with either firm made after that. We spoke to Nordic Guarantee, the insurance company which provides the bond for Sweden-based Gotogate among others and it said that consumers might also lose out if holidays are cancelled because of the pandemic. All other references are to SAGA. Travel to Jersey by sea including the cost of traveling with your car. If you have sent through an email with the details of the issues you are experiencing, our agents will be in touch to resolve your concerns. Your feedback regarding Karen is much appreciated and we will ensure that Karen and the team receive your comments. By clicking a link you are consenting to this. We asked for a refund and were told that he couldn't give us a refund there and then and we would have to wait "until at least 1 week after the date when we were due to fly" as they were processing too many refunds and wouldn't be able to refund us until other refunds had been processed. Members who are extremely knowledgeable about this destination and answer travellers questions frequently. Date of experience: March 26, 2022. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-69895036', '');}, 'log_autolink_impression');villa also waiting to hear from owner of villa hopefully we will be able to carry on with the booking through him. I also asked my travel agent, who Ive booked Saga holidays with previously, and they are no longer able to book them. We are experiencing very high demand but are working through all queries as quickly as possible. That I can accept - and they laid out 3 options for me to choose. SAGA No Fly Cruises. Thanks. It's great to hear you had a wonderful holiday. TravelUp told us that our calls may have 'overflowed' to the wrong team because of the volume of calls it was receiving. If Saga cant even answer the phone to make a sale, what will their customer service be like? When we approached Teletext, it declined to comment. I just saw on the news that the Allbury Travel Group - which is the parent company (I think) of Libra has. Helloworld Travel Plenty Valley went bust in 2020, owing $340,000 to scores of customers for holidays they were unable to take because of the pandemic. Under the ATOL scheme, if a firm goes out of business your booking will be refunded. Although, we are confident that this is not going to happen.'. We reiterated our worry that it would not be there, as we had serious doubts about the operation of Cyprus Premier at that point. I cant get through on the phone. . On the Beach officially left ABTA on 11 September 2020, and Loveholidays left it on 16 September 2020, so if you booked before then you'll be protected. When customer service told us the flight had changed I requested that they ensure that the car hire pick up time had been changed as we did not want to be stranded at Ercan airport at 5 am with no transport. Guess what, no sign of the rep. Hi,Thank you for taking the time to write a review. 112 were here. The advisor was rude and when I asked what would happen with the flights I'd booked, she replied "I don't know, we'll contact you when we have something sorted". Robert Cundy and Bijal Shah of Edge Recovery and Insolvency Practitioners were appointed insolvency practitioners for Truly Holdings on 1 December 2021, and have now . Despite its parent company falling into administration earlier this year, National Holidays is set to make a return. All this is backed up by the high standards and service youd expect from Saga. Thanks. It is a site aiming to provide fabulous group adventures for solo travellers; It welcomes solo travellers of all ages - More information here; Browsing members' profiles is not possible; The range of destinations expands across the globe; You are accompanied by a tour leader to make your trip even more worthwhile; It offers a wide array of tours to suit your taste I found this review not helpful because you are not supposed to be rating Northern Cyprus as a whole, you are rating the tour operator, and its not fair to give a tour operator a bad review because you didn't like the country that you decided to book!