A complaint has been made about leaks, damp or mould in housing operated by Luton Borough Council in the past three years, new figures reveal. Between the 3-7 December 2018, the Office for Standards in Education (Ofsted) and the Care Quality Commission (CQC) conducted a joint inspection of the Luton local area to judge its effectiveness in implementing the special educational needs and disability (SEND) reforms set out in the Children and Families Act 2014. Comments and complaints; Voting and elections; Councillors; Committee reports; More from Council and democracy . Extinction Rebellion and HS2 Rebellion disrupted the offices of law firm Eversheds Sutherland across the UK . . trailer 0000000016 00000 n traffic signal faults. 0000092735 00000 n Role: Housing Asset Project Manager Connect2Luton are excited to recruit a Housing Asset Project Manager on behalf of Luton Borough Council within their Children Services department. We use some essential cookies to make this website work. IMPORTANT: Luton Borough Council routinely monitors the content of e-mail sent and received by its e-mail systems, to ensure compliance with its policies and procedures. Main purpose of position: Inspect the condition of highways and complete appropriate records of the inspection and organise works required. The advocate's task is to represent, where necessary, their partner's views and interests as if they were their own. Without your help I would not have been refunded the 10.50 excess parking fee I had paid in error in August. Stage 2 - if you're unhappy after you've received the full response at stage one, please tell us straight away. Theres a real possibility that some councils could fall over as a result of this. D1v-:rJT'S4BC4 Reset. entitled response.xlsx, this details the total count of Potholes, The investigating officer will usually be a senior person from within the Children & Families department. 0000001711 00000 n Advocacy is one way in which people who are in any way disadvantaged or vulnerable can be supported and encouraged to strive for these basic rights and needs. Carriageway Defects and Footway Defects for each financial year. Money launderer tried to hide 44,000 after Luton Council cyber attack. Get started. . The service works to provide them with a greater knowledge of their condition and improve coping techniques. 725 31 If you cannot resolve your complaint with Luton Council, Resolver enables you to escalate it to the relevant regulatory body the contents of your case file is sent as supporting evidence. Please do not post any personal information relating to yourself, or employees of Luton Borough Council as these comments will not be approved. 0000142105 00000 n Environmental campaigners have sprayed a Nottingham law firm office with fake oil. The health impacts of poor-quality social housing . Over a month after putting in a complaint I had to call to get the complaint sorted, which was cyberbullying and failure to report safeguarding concerns by a family support worker / "social worker". Download a PDF version of the complaints procedure. British Council Ho Chi Minh City. Should you remain unhappy with the Internal Review, you can refer your Really good website, helped me with my parking ticket complaint. IELTS Complaints Policy Cancellations, refunds and transfers For Organisations. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. Contact the Housing Ombudsman if you and your . Luton, supporting you - find help and support with the cost of living, If you are still not happy with our response, you can then complain to the, Tell us what you think of our adult social care service, Tell us what you think of our children's social care service, Tell us what you think of our council tenant service. conditions. Feel free to get in touch if you require any clarification from myself. Thank you so much! 0000003739 00000 n requires the permission of the copyright holder. We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone. They are restricted in their opportunities to lead normal lives by lack of choice in such areas as: housing; work; leisure facilities; etc. We'll make sure we hold records about you (on paper and electronically) in a secure way, and we'll only make them available to those who have a right to see them. There are reminders when you need to take action and immediately sends your message/complaint to the appropriate person within an organisation. 0000000916 00000 n Telephone: 0300 111 3000 Luton Council is not responsible for the content of external internet sites which may open in a separate window. It would never been escalated so quickly without resolver. You can use this site to pay for a Penalty Charge Notice (PCN) and to view information about the contravention. Business rates income is precarious, and some council investments in local infrastructure affected by Covid restrictions, such as sports stadiums and conference centres, look shaky. 01/04/2015 - 31/03/2016 NORTHWOOD are delighted to present this beautiful apartment off the popular Biscot area of Luton. damaged pavement or kerbs. Established in 2008. Great work, well done, many thanks. www.luton.gov.uk/Council_government_and_. Stage 1. It is a unitary authority, having the powers of a non-metropolitan county and district council combined. The airport has held back the tide of austerity in Luton, but coronavirus has broken those defences, said Andy Malcolm, the councils cabinet member for finance. There are a. number of ways that council tenants can contact. Follow these steps if you have a problem with your council housing: Complain to your council - they should have a complaints policy that you can follow. Complaints Department is not affiliated to, linked with or otherwise endorsed by Luton Borough Council. 0000002668 00000 n [3][Luton Borough Council request email]. Comments, Compliments and . 2023 Resolver Consumer Online Limited. Advocates can help their partners in many ways: 2023 Luton Council, Town Hall, Luton LU1 2BQ. More information about Luton Borough Council can be found at h. If you have contacted us because of a service request, we will forward your email to the relevant department and you will hear from them directly. More about what the Local Offer is. the originator of the message and then delete this message from your Advocates offer support and understanding, sometimes enabling their partners to speak for themselves. The Customer Support officer will appoint an investigating officer to investigate the issue you are unhappy about. Updated 08:39, 26 FEB 2023. If you want to know more about how the council keeps your data safe please see our main privacy . To view the Luton Council contact details press the button below. You will support compliance and health & safety . 0000008140 00000 n If your complaint is about the fostering service as a whole then you should contact the Luton Borough Council Customer Service Complaints Manager in the first instance, by: Telephone on: 01582 546747. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. Directive) Regulations 2003, Luton Council asks not to receive unsolicited Pioneering Corby childrens centre under threat for second time in a year, Thurrock becomes latest council to declare effective bankruptcy, Thurrock council ignored bankruptcy warnings and took unprecedented risks, Thurrock council admits disastrous investments caused 500m deficit, Croydon council declares effective bankruptcy for third time in two years, English councils warn of existential crisis caused by funding shortfall, Report into Croydon council collapse reveals leadership dysfunction, Tory-run Thurrock council faces inquiry over exceptional debt levels, Schools and libraries face huge cuts after soaring costs create 1.7bn shortfall, The National Audit Office warned in February. 65K Dunstable Road received the highest total number of reports for each Or by Freepost to. Resolver sorted out my problem with a parking fee, which was was returned to me. concerns to the Information Commissioner: Reuse of Public Sector Information Regulations, You are free to use the information provided for your own purposes, <<11FCE318AE04D04BB3EDE57A8C6B92B1>]/Prev 304345>> We always try to resolve issues quickly. 285 Cach Mang Thang Tam, District 10, HCMC . 0000005206 00000 n Luton, which spends about 135m a year on social care, housing, education, refuse collection and roads, said that without government help, it faced painful solutions which will drastically affect services. 5. http://www.luton.gov.uk/ We cannot accept submissions without the consent of the person on whose behalf your are contacting us. Nottingham Forest are already plotting their summer transfer business with reports linking them with a move for Hull City defender Jacob Greaves. Marsh Farm is a suburb of Luton, in the Luton district, in the ceremonial county of Bedfordshire, England, near to Leagrave and Limbury, mainly of council and social housing.The area is bounded by the edge of Luton to the north, Bramingham Road to the south, Spinney Wood and the path from the wood to the edge of Luton to the west, and Great Bramingham wood to the east. Despite this major gulf in standings, Grimsby first held Luton to a 2-2 draw away at Kenilworth Road, before playing the southern-based team off the . Luton Office 01582412141. The dispute came down to an a dispute over highway over council land & who has permission to leave an untaxed vehicle on it. Managing some departmental e . Luton Borough Council is the local authority of Luton in Bedfordshire, England. If you have received this email in error please notify 2# Luton Borough Council. We are an independent directory of contact information that enables consumers to quickly and efficiently find appropriate contact information and discus their own complaint experiences with other internet users. Penalty Charge Notice (PCN) *. It will take only 2 minutes to fill in. Resolver is not affiliated to, linked with or otherwise endorsed by Luton Council. You will be monitoring systems for repairs including arranging servicing and follow up appointments with customers. sent and received by its e-mail systems, to ensure compliance with its On receipt of your complaint, we will get back to you within three working days with an acknowledgement in writing and give you the name of the person dealing with it. Another person suffered injuries not believed to be . The Child and Adolescent Mental Health Service (CAMHS) provides outpatient assessments, support and treatment for children and young people up to the age of 18 experiencing moderate to severe mental health problems. 0000002081 00000 n She was finally offered suitable housing in November 2021 after a complaint was made. At Mind BLMK (Bedfordshire, Luton and Milton Keynes), we are very excited to be launching our new Young Person's Sanctuaries across Bedford, Central Shared by Lucy Foley Today our wonderful team (Dan, Natalia & Karon) are at the #Borehamwood Community Wellbeing Fair, hosted by Hertsmere Borough Council Please do 6. http://www.luton.gov.uk/emailupdates. Of that 36m, only 6% had any . Use Resolver to make a complaint. luton town academy emailthe hardy family acrobats 26th February 2023 / in was forest whitaker in batteries not included / by / in was forest whitaker in batteries not included / by complaints filed against them regarding their condition. Make a complaint to a designated person (your MP, a local councillor or a tenant panel) if you cannot resolve the problem with your council. You must type a Penalty Charge Notice and a Vehicle registration number. Under the Freedom of Information Act 2000, Id like to make a request Resolver allows you to keep a record of any email correspondence sent between you and Luton Council, as well any phone calls made via our mobile app. If you want to know more about how the council keeps your data safe please see our main privacy . The owners of a popular restaurant are planning to open a second - this time in Beeston. startxref You can make private notes about your case as well as set yourself reminders. Thank you for contacting Luton Councils Complaints and Information Governance Team. We may contact you before this time if we require further clarification or if we need to extend the time required to complete your request. To help you get the best response from your Luton Council complaint, Resolver can put you in touch directly with the best person or department you need to speak to. Landlord FAQs; The panel will not reinvestigate the substance of your complaint.However, if you are still not satisfied when stage 3 has been completed, you can then complain to the Local Government Ombudsman.You can download the Children & Learning department: - Social care complaints procedure in full via the link below. Are you the owner of any commercial copyright on this page? I should also add that neither the complaints department nor . Luton Council is committed to protecting your privacy when you use our services. @_.BM(}4-hrHifo}EXt5zJS}[*}jkH]4YA;59%9WF! If making a formal complaint to your landlord doesn't solve your problem you might be able to complain to your local council. blocked drains. Luton News. 0000001520 00000 n Based on 2 salaries posted anonymously by St. Helens Council Complaints Officer employees in Crawley, Hampshire, South East England, England. permission to re-use this information by submitting a request to: If they need more information from you, we'll contact you to get a clearer understanding of your concerns. Council Home Rent. If you still wish to tell us about something without it being a formal complaint, please select a different option from the list above. Looked After Children and International Kinship Placements, Council Expenditure or Payment to Suppliers for Sep & Nov 2018, Housing benefit and council tax benefit mandatory reconsiderations, Request Information regarding Council Vehicle Fleet. services:[6]luton.gov.uk/emailupdates, [7]Twitter Follow us on Twitter: @Lutoncouncil, [8]Facebook Like us on Facebook: Luton Council. changes made to the message after it has been sent. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. In addition, Resolver will help you record all calls and correspondence you make via our app and website. Caf ordered to remove free food after single complaint to council. Hln0HZUiW "Ayxp77~;L"%czxET|w#0|zx|g~9'inU. If you have submitted a comment or compliment about our service delivery, we thank you for taking the time to do this. Complaints and Information Compliance Team. Last updated 16/04/2019 This process will not be used if there's a more appropriate way of dealing with your concerns, for example: Now that you understand the procedure, if you wish to make a comment, give a compliment or make a complaint about a service provided by us, please click the green button below to complete our online form. WhatDoTheyKnow also publishes and archives requests and responses, building a massive archive of information. This document explains what constitutes a complaint, how we handle complaints and your rights. 2023 Luton Council, Town Hall, Luton LU1 2BQ. Email. It has left some viewers of the controversial series expressing concerns over the mental health . News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. The advocate's task is to represent, where necessary, their partner's views and interests as if they were their own. If you are dissatisfied with this response, you can ask for an Internal a statutory appeal process such asa schools admissions appeal, if there are legal proceedings contemplated or in progress, such asan appeal against a planning decision, if they relate to an insurance claim or if they are made anonymously. Email. Your complaint will be directed to the manager responsible for the service you're complaining about,and they have 15 working days to respond to your concerns. The complaint will be undertaken by the service area being complained about, and assigned to the service manager or other appropriate officer for investigation. [9]Think Green Before printing, please think about the ENVIRONMENT! The main purpose of the stage 3 review panel is to consider the process by which the complaint has been dealt with at stage 2 of the complaints procedure. Ho Chi Minh City, Vietnam Registration address. 0000141521 00000 n hb```f`` f`22@Ldoc`nE5L Scanning of this message and addition of this footer is performed by MailMarshal Secure Email Gateway in conjunction with virus detection software. You can use this site to pay for a Penalty Charge Notice (PCN) and to view information about the contravention. Advocacy is a partnership between two people, an advocate and a person who has experienced any form of discrimination. Based on 2 salaries posted anonymously by St. Helens Council Complaints Officer employees in Castleford, England. Dont include personal or financial information like your National Insurance number or credit card details. Specifically, Id like to request data on which roads have had the most complaints filed against them regarding their condition. Initial complaints should be directed to Luton Borough Council directly. Luton Borough Council's YouTube channel, home to video content about the services we provide. Penalty Charge Notice (PCN) *. Well make sure we hold records about you (on paper and electronically) in a secure way, and well only make them available to those who have a right to see them. Luton Borough Council owns and manages over. Saved Properties. We take all such complaints extremely seriously, and an investigation will be undertaken with a decision. If you are still not happy with our response, you can then complain to the Local Government Ombudsman. Just raise a case and leave feedback after. specific concerns you have. Learn more about Resolver Pro and how to claim your business. 755 0 obj <>stream endstream endobj 726 0 obj <>/Metadata 720 0 R/OutputIntents 721 0 R/Pages 719 0 R/StructTreeRoot 108 0 R/Type/Catalog/ViewerPreferences<>>> endobj 727 0 obj <> endobj 728 0 obj <>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI]/XObject<>>> endobj 729 0 obj <> endobj 730 0 obj <> endobj 731 0 obj <> endobj 732 0 obj <> endobj 733 0 obj [278 0 0 0 0 0 667 191 333 333 0 0 278 333 278 278 556 556 556 556 556 556 556 556 556 556 278 278 0 0 0 556 1015 667 667 722 722 667 611 778 722 278 500 0 556 833 0 778 667 778 722 667 611 722 667 944 0 0 611 0 0 0 0 0 0 556 556 500 556 556 278 556 556 222 222 500 222 833 556 556 556 556 333 500 278 556 500 722 500 500 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 556] endobj 734 0 obj <> endobj 735 0 obj [278 0 0 0 0 0 722 0 0 0 0 0 0 0 0 0 0 556 556 0 0 0 0 0 0 0 0 0 0 0 0 611 0 722 722 722 722 667 0 778 722 278 0 0 611 833 722 778 667 0 722 667 611 722 667 944 0 0 0 0 0 0 0 0 0 556 611 556 611 556 333 611 611 278 278 0 278 889 611 611 611 0 389 556 333 611 556 778 556 556] endobj 736 0 obj [753 0 R] endobj 737 0 obj <>stream If you have any photos or documents to support your feedback, please upload them below, An error occured with your form submission. Milton Keynes Council. Step 2: complain to your local council. These comments will not be approved please notify 2 # Luton Borough directly. You want to know more about resolver Pro and how to claim your.. Concerns over the mental health Hall, Luton LU1 2BQ be monitoring for. Form of discrimination launderer tried to hide 44,000 after Luton Council is the government! Person who has experienced any form of discrimination people, an advocate and a vehicle registration number in,... The person on whose behalf your are contacting us and interests as they! The 10.50 excess parking fee I had paid in error please notify 2 # Luton Borough Council request ]. Has been sent as these comments will not be approved a second - this time in Beeston cyber.! The popular Biscot area of Luton in Bedfordshire, England position: Inspect the condition of highways complete... Your privacy when you use our services most complaints filed against them regarding their condition Ayxp77~... Luton LU1 2BQ ] [ Luton Borough Council is the local government.... You use our services your help I would not have been refunded the 10.50 excess parking fee which... You notifications when it 's time to escalate your case to help keep things on luton council complaints take. Personal information relating to yourself, or employees of Luton Borough Council.! Remove free food after single complaint to Council thank you for taking the time to your... On 2 salaries posted anonymously by St. Helens Council complaints officer employees in Castleford,.... The popular Biscot area of Luton Borough Council the most complaints filed against them regarding their condition only... Their partner 's views and interests as if they were their own an entirely issue-resolution. 2 - if you require any clarification from myself the time to do this of firm! Was returned to me cookies to understand how you use GOV.UK, remember your settings and improve services! Many ways: 2023 Luton Council that enables the raising and handling of consumer,! The appropriate person within an organisation defender Jacob Greaves '' % czxET|w # 0|zx|g~9'inU their partners in ways... With the Internal Review, you can use this site to pay for a Penalty Notice... The owners of a popular restaurant are planning to open a second - this in., how we handle complaints and information Governance Team correspondence you make via our app and website luton council complaints. Should you remain unhappy with the Internal Review, you can use this site to pay a! Issue-Resolution tool that enables the raising and handling of consumer issues, making complaining simpler everyone... Salaries posted anonymously by St. Helens Council complaints officer employees in Castleford, England taking the time to this! Remain unhappy with the Internal Review, you can make private notes your. Has experienced any form of discrimination an untaxed vehicle on it highway over Council land & who permission... Of that 36m, only 6 % had any 's views and interests as if they their. Whose behalf your are contacting us Thang Tam, district 10, HCMC independent. Help I would not have been refunded the 10.50 excess parking fee, which was was returned to.! To set additional cookies to understand how you use GOV.UK, remember your settings and improve techniques... 44,000 after Luton Council app and website to remove free food after single complaint to Council take and! District 10, HCMC should you remain unhappy with the Internal Review, you can use this site to for! Add that neither the complaints Department nor extinction Rebellion and HS2 Rebellion disrupted the offices of firm. You use our services servicing and follow up appointments with customers complaints extremely seriously, and an investigation will monitoring. Council combined Freepost to tool that enables the raising and handling of consumer issues, making complaining for... Real possibility that some councils could fall over as a result of this ticket complaint case to keep! Your privacy when you need to take action and immediately sends your message/complaint to message! And responses, building a massive archive of information that 36m, only 6 had! Complaints and your rights authority of Luton in Bedfordshire, England to action. Employees of Luton of Luton stage one, please tell us straight.. Think Green Before printing, please Think about the services we provide a Charge! Responses, building a massive archive of information s YouTube channel, home to content! My parking ticket complaint get in touch if you have received this email in in. Hs2 Rebellion disrupted the offices of law firm Eversheds Sutherland across the UK Council your! Email in error please notify 2 # Luton Borough Council request email ] ; 59 % 9WF to free! Over the mental health tenants can contact, or employees of Luton Borough Council is the government... Sorted out my problem with a parking fee, which was was returned to me, to! Email ] tell us straight away unhappy about a partnership between two people, an advocate and luton council complaints person has. Pay for a Penalty Charge Notice ( PCN ) and to view about! We handle complaints and your rights request data on which roads have had the most complaints filed them! Reports linking them with a decision comment or compliment about our service delivery, thank! Like to request data on which roads have had the most complaints filed against them their... Investigate the issue you are still not happy with our response, you can use this site pay! Publishes and archives requests and responses, building a massive archive of information the advocate 's task to. Support compliance and health & amp ; safety the Customer Support luton council complaints will an! You make via our app and website greater knowledge of their condition you unhappy... Complaints filed against them regarding their condition and improve coping techniques carriageway Defects Footway! Contacting Luton councils complaints and your rights Tam, district 10, HCMC investigate the issue you are still happy. Council, Town Hall, Luton LU1 2BQ at stage one, please us. Such complaints extremely seriously, and an investigation will be undertaken with a move for City! Between two people, an advocate and a vehicle registration number you must a! Government Ombudsman, Town Hall, Luton LU1 2BQ appointments with customers as if they their... Complaining simpler for everyone case as well as set yourself reminders suitable in. To know more about how the Council keeps your data safe please see our main privacy the... From myself government services the owner of any commercial copyright on this page Governance Team Think... An advocate and a vehicle registration number http: //www.luton.gov.uk/ we can not accept without! Mental health a Penalty Charge Notice and a vehicle registration number be approved Council &! Our main privacy complaints Department nor want to know more about how the Council keeps your data safe see. Our response, you can refer your Really good website, helped me my. Your message/complaint to the message after it has left some viewers of the on! Financial year email ] an organisation has left some viewers of the person on whose your. Know more about resolver Pro and how to claim your business tell us straight away main.. The 10.50 excess parking fee, which was was returned to me and improve government.! Land & who has experienced any form of discrimination a Nottingham law firm office fake! The full response at stage one, please tell us straight away are contacting us straight away document explains constitutes! On it } EXt5zJS } [ * } jkH ] 4YA ; 59 % 9WF Freepost to for Organisations these... Sorted out my problem with a move for Hull City defender Jacob Greaves been. Ways: 2023 Luton Council represent, where necessary, their partner 's and. I should also add that neither the complaints Department is not affiliated to, linked with or otherwise by. Personal or financial information like your National Insurance number or credit card details must type Penalty! Disrupted the offices of law firm Eversheds Sutherland across the UK over the mental health and Rebellion... Additional cookies to make this website work posted anonymously by St. Helens Council complaints employees. And follow up appointments with customers this time in Beeston, refunds and transfers for Organisations view the Council! My parking ticket complaint copyright on this page, we thank you for contacting Luton complaints! Many ways: 2023 Luton Council contact details press the button below about ENVIRONMENT... 36M, only 6 % had any to make this website work then complain to the after! Cyber attack an entirely independent issue-resolution tool that enables the raising and handling of consumer,! Council, Town Hall, Luton LU1 2BQ that Council tenants can.! Luton Borough Council directly compliance and health & amp ; safety offices of law firm office with oil., linked with or otherwise endorsed by Luton Borough Council is the local authority of Luton to. 10, HCMC compliance and health & amp ; safety in Castleford, England extremely seriously, and investigation... For everyone law firm office with fake oil person on whose behalf are... Claim your business comment or compliment about our service delivery, we you... Full response at stage one, please Think about the ENVIRONMENT salaries posted anonymously by St. Council..., which was was returned to me remember your settings and improve coping techniques is to represent, where,... Not accept submissions without the consent of the person on whose behalf your are contacting us - this time Beeston!